How do I check my order status?
Upon dispatch of your order, you will receive an email containing tracking details. Click the tracking link to follow the status of your order.You can check your Order Status online at any time.
How long will it take me to receive my order?
We will aim to have your order picked and packed within 24 hours. You will receive an email confirmation once it ships. Delays may occur around Christmas, Easter and public holidays. Remote deliveries are subject to local transport schedules and may encounter extended delays.
Can I have my order delivered to a different address from my billing address?
Yes. To have your items delivered to a different address, simply enter in the details on our delivery information page during the check out process..
How do I send different items to different people at different addresses?
You will need to create a different order for each of the different addresses.
Depending on the shipping method selected and the type of order placed, processing and shipping times vary. Please see the chart below as a quick reference guide. Orders are processed and shipped during business hours only, so please note that the below estimates do not include nights, weekends, or holidays.
| Delivery (Business Days) | Cost (USD) | |
| Within USA | ||
| Express | 5-7 | $7.95 |
| Standard | 8-15 | $0 |
| International (Standard Only) | ||
| Australia | 7-10 | $2.50 |
| South Pacific | 10-12 | $5.00 |
| East Asia | 10-15 | $5.00 |
| North America | 10-15 | $5.00 |
| UK & Eurpoe | 12-20 | $5.00 |
| Rest of the World | 15-20 | $5.00 |
If you have not received your order within the estimated delivery time, or have any other questions about your order, please contact customer service.You only need to provide either the Order ID or the Email Address used to place the order.